Terms & Conditions


The “Service” includes:

  • the Koantic website (koantic.com);
  • the Koantic web application (www.app.koantic.com);
  • the Koantic mobile application;
  • the (optional) tracking and tracing database for the results of your learners;
  • Any new features added to or augmenting the Service are also subject to the Terms of Conditions.


  • Koantic provides its service to you through its website, koantic.com
  • By accepting these terms or accessing Koantic’s provided URLs, you acknowledge that you have read, understood and agreed to be bound by the following terms, and that all materials made or used by you on koantic.com are within your rights to make. If you are entering into these terms on behalf of an employer or third party, you represent that you have authority to bind that entity to these terms. If you do not have such authority or do not agree to the terms and conditions, you cannot use the Koantic service.
  • You acknowledge that these terms constitute an agreement between Koantic and you and that your subscription to the Koantic service acts in place of a physical signed agreement.


  • Koantic reserves the right to terminate or modify the Free Trial service at any time, without prior notification.
  • The Service is provided on an “as is” and “as available” basis without any warranty or condition, express, implied or statutory.
  • Koantic makes no claims that the service will be uninterrupted or error-free and customers use the application at their own risk.


  • For the Paid Plans: Personal, Starter, Professional and Team Edition Plan, Koantic gives an up time guarantee.
  • Koantic makes no claims that the service will be uninterrupted or error-free and customers use the application at their own risk.
  • We guarantee a 99.5% uptime of the service (excluding planned maintenance) for the paid plans. Koantic is hosted on Amazon AWS as we use AWS.


  • Free Trials: No charge for use of The Service will be made during any ‘free trial’ period. The Customer is not however entitled to benefit from more than one ‘free trial. If we discover that more than one ‘free trial’ has been requested, we reserve the right to charge you for all use of The Service made after the first ‘free trial’ period. We may withdraw any ‘free trial’ service at any time without notice.
  • Fees for Paid Plans: After any ‘free trial’ period is over, a subscription fee for use of The Service is payable monthly or annually in advance by the Customer, depending on the plans you choose. The current pricing is advertised on our website and we may vary this from time to time. Changes posted on our website shall take effect for you from your next billing cycle i.e. you will only be subject to price increases after the period that you have already paid for.
  • How payments are made: We use Stripe to process all credit and debit card transactions. In order for your Koantic account to be activated, payment is required. In order to protect customer data, Koantic does not store credit or debit card information on its server.
  • Automatic Renewal: We will automatically renew the Customer’s subscription on expiry and take further payment using the credit or debit card details provided to us or updated by you and/or invoice you every month or year (as applicable) thereafter, until your Koantic account is closed. The Customer may cancel their Koantic subscription at anytime. A full refund will be issued for all months remaining in the subscription. The current month will not be refunded.
  • Non-payment: We shall be under no obligation to provide The Service if the subscription fee is not paid to us on time. The Customer must ensure that we have complete and accurate billing and contact information throughout the subscription period, including the full name of the Customer, its business address, and a billing contact email address. If subscription fees become overdue, because for example the Customer’s credit card has expired, we reserve the right to suspend your access to The Service until the balance is paid and/or we may close your Koantic account permanently without notice.


  • You agree, as a customer, not to license, resell, lease, transfer or distribute the service to any third party vendors.
  • You agree, as a customer, not to use Koantic for unlawful purposes, such as infringing privacy, data ownership or intellectual property rights.
  • You agree to act within anti-spam policy guidelines for your country and shall not use Koantic to transmit unsolicited mail.
  • As a customer of Koantic you acknowledge that Koantic is the proprietor of the application and you do not have the right to adapt, hack, or reverse engineer the source code of the application.
  • You are fully responsible for the content stored in your Koantic account, and for all data, be it images, videos, texts or audio recordings sent or published from your Koantic account. Koantic does not take responsibility for any racist, libel or defamatory messages of any kind sent or published from the Koantic application, and you indemnify Koantic from any damages relating to such an occurrence.
  • You agree to keep your login information confidential, and to restrict each login to one person. A single user account cannot be shared by multiple people.
  • Koantic reserves the right to cancel the account of a customer immediately, and without warning, if the customer infringes the above terms. If, at Koantic’s sole discretion, we determine the customer has abused their access rights to the Koantic application termination without warning will take effect immediately.
  • You may not upload, post, or transmit (collectively, “submit”) any video, image, text, audio recording, or other work (collectively, “content”) that: i) Infringes any third party’s copyrights or other rights (e.g., trademark, privacy rights, etc.); ii) Contains sexually explicit content or pornography (provided, however, that nonsexual nudity is permitted); iii) Contains hateful, defamatory, or discriminatory content or incites hatred against any individual or group; iv) Exploits minors; v) Depicts unlawful acts or extreme violence; vi) Depicts animal cruelty or extreme violence towards animals; vii) Promotes fraudulent or dubious business schemes; or viii) Violates any law.


  • Questions about our terms and conditions? We welcome your questions and/or comments. Please send all questions to support@koantic.com.

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